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Customer Service Episodes

A gift or promotion? Don’t ask Dairy Queen

January 26, 2013 by Marc Gordon 11 Comments divider image

You would think an international company like Dairy Queen would know the difference between a gift and a promotion. But I prove otherwise when I call them on their “free Blizzard on your birthday” offer. Luckily, we have Panera Bread to show us how things should really be done. So I have no choice but [...]

Think you can spot a leader?

April 28, 2010 by Marc Gordon 7 Comments divider image

If you asked your clients to pick an industry leader, would they choose you? In this episode of marctv, you get the chance to test your leadership spotting skills. But be careful, it’s not as easy as you think. Especially with a big fat kid dancing around – and I don’t mean me. (You’ll have [...]

It’s not just a bill, it’s my freakin’ holiday

April 15, 2010 by Marc Gordon No Comments divider image

Can one little bill and a not so little boy spoil an otherwise great trip to Niagara Falls? Not much I can do about the boy, but we can certainly learn something from that bill.

Let’s take a deep breath

March 3, 2010 by Marc Gordon 5 Comments divider image

Over reacting seems to have become so normal, people don’t even notice it anymore. So what can businesses learn from others who have acted first and thought second?

Quick Tips

How to answer the phone

If answering the phone was so easy, we would all be doing it right. Here’s some quick pointers on how to answer the phone like the true professional you are.

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