Customer Service Episodes
Think you can spot a leader?
If you asked your clients to pick an industry leader, would they choose you? In this episode of marctv, you get the chance to test your leadership spotting skills. But be careful, it’s not as easy as you think. Especially with a big fat kid dancing around – and I don’t mean me. (You’ll have [...]
It’s not just a bill, it’s my freakin’ holiday
Can one little bill and a not so little boy spoil an otherwise great trip to Niagara Falls? Not much I can do about the boy, but we can certainly learn something from that bill.
Let’s take a deep breath
Over reacting seems to have become so normal, people don’t even notice it anymore. So what can businesses learn from others who have acted first and thought second?
The Fourth Word
Under Valued: 5 Tips for...
How much is a can of soup worth? After you bought one, it’s pretty hard to argue you didn’t get your money’s worth. After all, you knew what you were getting before you even bought it. There were no surprises. But does the same hold true for services? Bookkeeping, house painting, web design – these [...]Quick Tips
