Category: Customer Service

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A gift or promotion? Don’t ask Dairy Queen

312 Views13 Comments

You would think an international company like Dairy Queen would know the difference between a gift and a promotion. But I prove otherwise when I call them on their “free Blizzard on your birthday” offer. Luckily, we...

Think you can spot a leader?

110 Views7 Comments

If you asked your clients to pick an industry leader, would they choose you? In this episode of marctv, you get the chance to test your leadership spotting skills.  But be careful, it’s not as easy as you think.  Esp...

It’s not just a bill, it’s my freakin’ holiday

74 Views0 Comments

Can one little bill and a not so little boy spoil an otherwise great trip to Niagara Falls?  Not much I can do about the boy, but we can certainly learn something from that bill.

Let’s take a deep breath

131 Views5 Comments

Over reacting seems to have become so normal, people don't even notice it anymore.  So what can businesses learn from others who have acted first and thought second?